1. Try before you pay
Docsli starts with a 7-day free trial of the Pro plan. No card is needed and nothing is charged during the trial. Use the trial to check that the app does what you need before you choose a paid plan.
2. Payments are final
Plans are paid in advance. Except where this policy or the law says otherwise, payments are not refunded. This includes unused time in a billing period, a plan you move to a lower tier, editor seats you no longer need, and periods in which you did not use the app.
3. Cancelling
You can cancel at any time, through the link in your Lemon Squeezy receipt or by email to support@agenura.com. To make sure a renewal is not charged, cancel at least 48 hours before the renewal date.
After you cancel, the plan stays active until the end of the period you have paid for, and then ends. Cancelling does not refund the rest of the current period.
4. First annual payment
If you ask within 7 days of your first annual payment for an app, we refund that payment in full and the plan ends when the refund is made.
This applies once per customer and app, and only to the first annual payment. It does not apply to monthly plans or to renewals.
5. Annual renewals
Annual renewals are not refunded, with one exception: if your plan renewed without you meaning it to, and the app has not been used on your account since the renewal date, ask within 7 days of the renewal and we refund it in full.
6. Charges made by mistake
If you were charged twice for the same period, charged the wrong amount, or charged after you cancelled in time, we refund the full amount of the wrong charge.
7. If an app fails or is withdrawn
If an app is unavailable for more than 3 days in a row because of a fault on our side, we add the lost days to your plan at no charge.
If we stop an app, or remove a feature that is part of your paid plan, we tell you by email at least 30 days before and refund the part of your payment that covers time after that date, as the Terms of Service set out.
8. When there is no refund
We do not refund payments for an account that we suspended or closed because it broke the Terms of Service, for example for abuse, fraud or illegal use. We may refuse requests that are part of repeated refund requests or other misuse of this policy.
9. Disputes with your bank
If something is wrong with a charge, write to us first. We answer every request, and most are settled by email.
If you open a dispute or chargeback with your bank instead, we may suspend the account until the dispute is closed. A payment returned to you through a dispute is not refunded a second time.
10. How to ask for a refund
Email support@agenura.com from the address on your account, with the order number from your Lemon Squeezy receipt and the reason for the request. We reply within 5 business days.
11. How the money is returned
Refunds are made through Lemon Squeezy, our Merchant of Record, to the card or account you paid with and in the currency you paid in. Sales tax or VAT charged on the payment is refunded with it.
Your bank decides how long the refund takes to appear, usually 5 to 10 business days. We do not cover differences in exchange rates or fees charged by your bank.
12. Your rights under the law
Agenura's apps are made for business and professional use. If you buy as a consumer and the law of your country gives you rights that this policy does not, such as the 14-day right of withdrawal in the European Union and the United Kingdom, you keep those rights. If you asked for a paid plan to start during a withdrawal period and then withdraw, we refund the payment minus the days you used.
Nothing in this policy limits a right that the law does not allow to be limited.
13. Changes to this policy
We may update this policy. A change applies to payments made after the date it is published. Each payment follows the version that was in place when it was made.
14. Contact
Agenura. Email: support@agenura.com.